Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National
Hiring: Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National. Remote. US-based candidates only.
Remote Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National. full time. Open to candidates in Remote. Apply now.
About the Role
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.
Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.
We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.
A significant part of our business is providing patient support programs on the behalf of our customers.
With the right hands-on history, you can help provide support to patients in need of available therapies.
IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.
Key Responsibilities
- Bi-lingual (English/Spanish) is a plus
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
- Able to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision
- Recognize operational challenges and suggest recommendations to management, as necessary
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- High School Diploma or equivalent
- Hands-on history in medical claim processing is a plus
- Call center experience required (3+ years preferred)
- Pharmacy Technician experience required
Skills & Tools Mentioned
- Sales
Frequently Asked Questions
Is this Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National role remote?
Yes — 100% remote. Work from anywhere in Remote.
Employment type for this Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National job?
full time. Ideal for remote professionals.
What skills are needed for this Work from Home - Pharmacy Tech Support/Call Center Rep (9a-6p ET) - National role?
Key skills include Sales. These are core to succeeding in this role.
How to apply?
Click Apply Now above. Rolling interviews.
Apply now. Interviews are ongoing.