Virtual - Comcast Business Sales - Loyalty

Virtual - Comcast Business Sales - Loyalty — remote position open now. Apply today.

Remote Virtual - Comcast Business Sales - Loyalty. full time. Open to candidates in Remote. Apply now.

About the Role

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless. Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Position Summary Accountable for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service.

Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement.

Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives.

Key Responsibilities

• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Meets or exceeds budgeted retention goals for all product lines.
• Delivers monthly performance results in Product sales, Revenue and customer retainment
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, your day-to-day and qualifications.
• Demonstrates strong problem solving and communications expertise.
• MS Teams Proficiency
• Other duties and responsibilities as assigned.
• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Sales - Customer Accounts required
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the organization - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Understand our Operating Principles; make them the guidelines for how you do your job.

Skills & Tools Mentioned

• Communication
• Sales

Frequently Asked Questions

Is this Virtual - Comcast Business Sales - Loyalty role remote?
Yes — 100% remote. Work from anywhere in Remote.

Employment type for this Virtual - Comcast Business Sales - Loyalty job?
full time. Ideal for remote professionals.

What skills are needed for this Virtual - Comcast Business Sales - Loyalty role?
Key skills include Communication, Sales. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Apply now. Interviews are ongoing.