Virtual - Comcast Business Sales - Loyalty
Hiring: Virtual - Comcast Business Sales - Loyalty. Remote. US-based candidates only.
Remote Virtual - Comcast Business Sales - Loyalty. full time. Open to candidates in Remote. Apply now.
About the Role
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless. Managed Solutions to help global organizations of all sizes prepare for what’s next.
Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.
Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Role Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service.
Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement.
Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives.
Key Responsibilities
- MS Teams Proficiency
- Other duties and your day-to-day as assigned.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the firm - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- This information has been designed to indicate the general nature and level of work performed by employees in this opportunity. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and credentials.
- Support a culture of inclusion in how you work and lead.
- Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
- Meets or exceeds budgeted retention goals for all product lines.
- Do what's right for each other, our customers, investors and our communities.
- Delivers monthly performance results in Product sales, Revenue and customer retainment
- MS Outlook Proficiency
- Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
- Understand our Operating Principles; make them the guidelines for how you do your opportunity.
Skills & Tools Mentioned
- Communication
- Sales
Frequently Asked Questions
Is this Virtual - Comcast Business Sales - Loyalty role remote?
Yes — 100% remote. Work from anywhere in Remote.
Employment type for this Virtual - Comcast Business Sales - Loyalty job?
full time. Ideal for remote professionals.
What skills are needed for this Virtual - Comcast Business Sales - Loyalty role?
Key skills include Communication, Sales. These are core to succeeding in this role.
How to apply?
Click Apply Now above. Rolling interviews.
Submit your application today — this won't stay open long.