Technical Support Representative I (Remote), Temp to Hire

Hiring: Technical Support Representative I (Remote), Temp to Hire. Remote. US-based candidates only.

Remote Technical Support Representative I (Remote), Temp to Hire. temporary. Open to candidates in Remote. Apply now.

About the Role

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, weve known these solutions would never have happened without the customer-focused people who make up our firm. HME has a crew environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our group! HME is currently searching for a Technical Support Representative, Temp to Hire, 100% remote, for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role. What you will do in the position: Answer incoming calls from customers and installers Provide operation, troubleshooting, maintenance. Installation support Promote and maintain positive customer relations Provide troubleshooting and repair support to installers and customers over the telephone Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities Administer service programs to effectively correct service issues Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting Prepare and maintains daily logs and records Identify and makes recommendations for product improvement Training will be provided What you will need to succeed in this position: Prior customer service and/or troubleshooting track record in a call center or office environment is preferred (minimum of 12 months) Excellent verbal and written communication Proven excellent attendance history in your previous employment Computer literacy in various applications including e-mail, MS Office Suite, and customer databases * Necessary flexibility with shifts, including weekend coverage Pay Rate is $19.00 - $21.00/hr. and this is the pay range we reasonably expect to pay for the opportunity. This may vary depending on hands-on history and other factors. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance. 401K contributions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role. The employee must regularly lift and move up to 10 pounds.

Skills: Call Centers, Communication Abilities, Computer Competencies, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Equipment Maintenance/Repair, Fast Food, Identify Issues, Microsoft Office, On Site Support, Presentation/Verbal Abilities, Quality System Requirements (QSR), Restaurant, Technical Support, Telephone Skills, Writing Skills

undefined: HM Electronics, Inc.

Skills & Tools Mentioned

• Communication
• Customer service

Frequently Asked Questions

Is this Technical Support Representative I (Remote), Temp to Hire role remote?
Yes — 100% remote. Work from anywhere in Remote.

Employment type for this Technical Support Representative I (Remote), Temp to Hire job?
temporary. Ideal for remote professionals.

What skills are needed for this Technical Support Representative I (Remote), Temp to Hire role?
Key skills include Communication, Customer service. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

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