Product Support Technician (Remote)
Hiring: Product Support Technician (Remote). Remote. US-based candidates only.
Remote Product Support Technician (Remote). full time. Open to candidates in Remote. Apply now.
About the Role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Product Support Technician is tasked with handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate. Sharing insights and information to fellow group members.
As a Product Support Technician, your role involves actively listen to and enable end users with solutions to common problems. In addition, you'll be responsible for call documentation and escalation as necessary.
Minimum Years of Work Experience:
Preferred Years of Work Track record:
The pay range for this position is between $30,000.00 - $60,000.00
Key Responsibilities
- Documents all pertinent end user identification information including nature of problem
- Background with virtualized and cloud-based environments
- Monitors system updates to remain aware of common problems users are experiencing
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
- No additional education
- 0-1 years of relevant work experience
- Participates in formal and informal training sessions to gain new competencies and knowledge
- Records, tracks, and documents the problem-solving process for each ticket
- 30% Administration & Operations:
- Actively listens to and builds rapport with end users to elicit problem details
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Extensive experience in Customer Service and Service Now ticketing systems
Skills & Tools Mentioned
- Customer service
- Leadership
Frequently Asked Questions
Is this Product Support Technician (Remote) role remote?
Yes — 100% remote. Work from anywhere in Remote.
Employment type for this Product Support Technician (Remote) job?
full time. Ideal for remote professionals.
What skills are needed for this Product Support Technician (Remote) role?
Key skills include Customer service, Leadership. These are core to succeeding in this role.
How to apply?
Click Apply Now above. Rolling interviews.
Apply now. Interviews are ongoing.