Partner Technical Architect

Hiring: Partner Technical Architect. Remote. US-based candidates only.

Remote Partner Technical Architect. full time. Open to candidates in Remote. Apply now.

About the Role

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a firm that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture. Go-to-market leadership into a single accountable position — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize.

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership. Architectural validation that accelerates partner-led customer engagements.

What You’ll Do

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.

Key Responsibilities

• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans.
• Manage commercial contracts, pricing, or financial program management.
• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders.
• Familiarity with competitive platforms and capacity to articulate ServiceNow differentiation.
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level.
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Experience shaping or scaling partner practices, offerings, or go-to-market motions.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.

Skills & Tools Mentioned

• Leadership
• Sales

Frequently Asked Questions

Is this Partner Technical Architect role remote?
Yes — 100% remote. Work from anywhere in Remote.

Employment type for this Partner Technical Architect job?
full time. Ideal for remote professionals.

What skills are needed for this Partner Technical Architect role?
Key skills include Leadership, Sales. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Apply now. Interviews are ongoing.