Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support
Hiring: Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support. Remote. US-based candidates only.
Remote Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support. full time. Open to candidates in Remote. Apply now.
About the Role
About arenaflex arenaflex is a leading provider of innovative EdTech solutions, supporting over 150 users in 80 countries worldwide.
Our mission is to learners and educators by delivering dynamic, data-informed experiences that student .
At arenaflex, we in the of diversity, equity, and inclusion, and we're committed to creating a workplace culture that reflects these values.
We're seeking an Overnight Customer Care and Technical Support Advisor to of dedicated professionals who are passionate about making a difference in the education sector.
As a key member of our Student team, you'll play a vital role in providing exceptional support to our customers, ensuring their technical needs are met. Helping them their goals.
Position Responsibilities As an Overnight Customer Care and Technical Support Advisor, you'll be accountable for: * Addressing student families' concerns and providing introductory information to new users on various products * Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat. Web- inquiries * Providing and empathetic support to customers in a virtual contact center environment * Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment * Troubleshooting hardware and software issues * Completing software installations * Establishing good relationships with departments and colleagues * Serving as the first of contact for customers seeking technical assistance over the phones, chats, and emails * Striving for of customer issues while communicating appropriate in a and manner * Managing and resolving identified issues for assigned customer accounts * Documenting information into web- ticketing systems * Searching and navigating the knowledge to identify appropriate for issues * Escalating unique issues or inaccurate information contained in the knowledge to the immediate supervisor for * Projecting a favorable image of to promote its objectives and goals that enhance relationships * Participating in internal training programs to expand knowledge and support multiple clients * Providing delightful, efficient, and accurate resolutions to customer inquiries * Completing special as requested by management * Demonstrating , patience, and flexibility during phone calls * Handling multiple job tasks at one time and escalating issues in a manner The Candidate We're looking for a highly skilled and customer- individual who can work effectively in a fully remote environment.
Skills & Tools Mentioned
- Communication
- Customer service
Frequently Asked Questions
Is this Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support role remote?
Yes — 100% remote. Work from anywhere in Remote.
Employment type for this Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support job?
full time. Ideal for remote professionals.
What skills are needed for this Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem Support role?
Key skills include Communication, Customer service. These are core to succeeding in this role.
How to apply?
Click Apply Now above. Rolling interviews.
Apply now. Interviews are ongoing.