Manager, Employee Call Center

Hiring: Manager, Employee Call Center. Remote. US-based candidates only.

Remote Manager, Employee Call Center. full time. Open to candidates in El Paso, Texas. Apply now.

About the Role

ADP is hiring a Manager, Employee Call Center.

Well, this may be the role for you. Ready to make your mark?

In this role, you will lead and inspire your group by providing guidance, clear direction, setting performance expectations. Aligning daily activities to the unit members with organizational goals. You will foster a positive, collaborative environment where associates feel motivated, supported, and accountable for delivering exceptional service. By implementing strategies that drive productivity, monitoring performance metrics. Resolving challenges proactively, you will play a vital role in enhancing both crew effectiveness and client satisfaction.

In your daily duties as a Manager-Stateside you're expected to be responsible for overseeing group performance, managing workload, monitoring daily call volume. Conducting daily coaching sessions to deliver constructive feedback to enhance individual and group productivity. Additional what you'll do include facilitating open, clear communication, addressing obstacles, and implementing solutions that foster collaboration and maintain focus. Your role involves assist your group members with escalated and urgent case work. You will also support the professional growth of group members through coaching, training. Opportunities for advancement, while reporting performance metrics and progress to leadership.

You will thrive in this opportunity by demonstrating strong leadership, excellent communication, and effective decision-making competencies. The ability to think critically and develop long-term strategies for the unit and organizational success. Success requires the capacity to manage multiple priorities, inspire and motivate others, and resolve conflicts constructively. Your adaptability, emotional intelligence. Commitment to team development will position you as a trusted leader who drives results while fostering a culture of collaboration and accountability.

Ready to #MakeYourMark? Apply now!

Key Responsibilities

• The capacity to analyze data and trends, interpret information and make informed decisions to drive performance.
• Ability to communicate clearly and concisely both written and verbally.
• Proven ability to troubleshoot and resolve complex client and product issues.
• Be your healthiest. Best-in-class why join us start on Day 1 because healthy associates are happy ones.
• 2 years of management or team lead experience required.
• Work effectively in teams, take ownership and contribute positively to the crew and organizational structure.
• Are you ready to lead by example and inspire positive change?
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a employer committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Change Management. Lead by example in promoting positivity, adaptability, and transformational change. In a fast-paced environment managers must be adaptable to changing circumstances and team dynamics. This includes being open to new ideas.
• Strong interpersonal skills are essential for building relationships with unit members, stakeholders and clients. This includes empathy and respect.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Skills & Tools Mentioned

• Communication
• Leadership

Frequently Asked Questions

Is this Manager, Employee Call Center role remote?
Yes — 100% remote. Work from anywhere in El Paso, Texas.

Employment type for this Manager, Employee Call Center job?
full time. Ideal for remote professionals.

What skills are needed for this Manager, Employee Call Center role?
Key skills include Communication, Leadership. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Apply now. Interviews are ongoing.