IT Support Specialist (Salesforce/CHATS Support) - Remote

Hiring: IT Support Specialist (Salesforce/CHATS Support) - Remote. Remote. US-based candidates only.

Remote IT Support Specialist (Salesforce/CHATS Support) - Remote. full time. Open to candidates in Remote. Apply now.

About the Role

Key Your day-to-day Provide technical support for Salesforce and related third-party applications to internal and external users.

Respond to support requests received via email, phone, and virtual meetings/webinars.

Investigate, troubleshoot, and resolve application and technical issues.

Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.

Ensure incidents are categorized, prioritized, and assigned appropriately.

Validate reported bugs, reproduce issues, and identify root causes.

Key Responsibilities

• Identify duplicate issues and link them to existing tickets where applicable.
• Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
• Experience with incident tracking and ticket management systems.
• Proficiency with Microsoft Word, Excel, and Google Workspace .
• Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
• Provide technical support for Salesforce and related third-party applications to internal and external users.
• Strong analytical, troubleshooting, and problem-solving skills.
• Communicate system updates, known issues, and process changes to end users.
• Investigate, troubleshoot, and resolve application and technical issues.
• Salesforce Administrator Certification or actively pursuing certification.
• Minimum of 3 years of background providing IT technical support or help desk services.
• Strong organizational competencies with exceptional attention to detail.

Skills & Tools Mentioned

• Communication
• Excel
• Salesforce

Frequently Asked Questions

Is this IT Support Specialist (Salesforce/CHATS Support) - Remote role remote?
Yes — 100% remote. Work from anywhere in Remote.

Employment type for this IT Support Specialist (Salesforce/CHATS Support) - Remote job?
full time. Ideal for remote professionals.

What skills are needed for this IT Support Specialist (Salesforce/CHATS Support) - Remote role?
Key skills include Communication, Excel, Salesforce. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Submit your application today — this won't stay open long.