IT Support Associate II

Hiring: IT Support Associate II. Remote. US-based candidates only.

Remote IT Support Associate II. full time. Open to candidates in Tracy, CA. Apply now.

About the Role

Description About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business.

The company is known for our speed, accuracy, and exceptional service.

Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.

OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.

Our team is looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Key Responsibilities

• Continuous learning of new technologies
• Track record in a dynamic environment with a high degree of customer service
• Capable of move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Assist in training new hires
• Handles support requests and procedures across the network
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support hands-on history or equivalent background
• Track record troubleshooting integrated and interdependent computer systems
• Capable of support customers from multiple buildings in the area, as well as work-from-home customers

Skills & Tools Mentioned

• Aws
• Customer service

Frequently Asked Questions

Is this IT Support Associate II role remote?
Yes — 100% remote. Work from anywhere in Tracy, CA.

Employment type for this IT Support Associate II job?
full time. Ideal for remote professionals.

What skills are needed for this IT Support Associate II role?
Key skills include Aws, Customer service. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Apply now. Interviews are ongoing.