Investigator Support Coordinator I

Hiring: Investigator Support Coordinator I. Remote. US-based candidates only.

Remote Investigator Support Coordinator I. full time. Open to candidates in Remote. Apply now.

About the Role

This a Full Telecommute job, the offer is available from: Indiana (USA)

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, our team is leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking an Investigator Support Coordinator I to join our team!

Work Schedule: Monday-Friday. 10am-7pm EST

Essential Position Duties:

Investigator Support Coordinator I is tasked with supporting investigator sites through effective communication, managing phone interactions, resolving accession holds in coordination with internal teams. Delivering results via phone or fax.

Key Responsibilities

• Knowledgeable in medical terminology
• Update databases with relevant information and communicate additional testing needs
• Promptly escalate any patient safety concerns for resolution
• Attend required meetings and participate in ongoing training related to process and system updates
• Investigate and respond to project-related inquiries
• Site Communication & Workflow Support Notify investigator sites, sponsors, and affiliates of lab results, sponsor-designated flags, and test cancellations per the Statement of Work (SOW)
• Compliance & Documentation Document service failures, resolve issues, and escalate unresolved cases to management
• Support the implementation of global processes and procedures
• Training & Development Maintain training folders and update documentation
• Highly self-driven with a proactive work ethic
• Demonstrates adaptability in dynamic work environments
• Two years customer service background

Skills & Tools Mentioned

• Communication
• Customer service

Frequently Asked Questions

Is this Investigator Support Coordinator I role remote?
Yes — 100% remote. Work from anywhere in Remote.

Employment type for this Investigator Support Coordinator I job?
full time. Ideal for remote professionals.

What skills are needed for this Investigator Support Coordinator I role?
Key skills include Communication, Customer service. These are core to succeeding in this role.

How to apply?
Click Apply Now above. Rolling interviews.

Apply now. Interviews are ongoing.