Enterprise Technical Support Engineer
Hiring: Enterprise Technical Support Engineer. Remote. US-based candidates only.
Remote Enterprise Technical Support Engineer. full time. Open to candidates in Remote. Apply now.
About the Role
Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every group of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
As a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems and processes to manage tasks to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes.
This role will be based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re searching for someone who’s excited to work alongside the team during those days.
Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
Key Responsibilities
- Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
- Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
- You are able to balance user expectations while understanding policies and compliance boundaries
- Deep existing knowledge of Notion
- You have knowledge and background troubleshooting desktop applications on Microsoft Windows and macOS
- Manage key performance metrics defined within the team
- You have experience advising both technical and non-technical stakeholders, and communicating complex issues with clarity
- You are able to analyze server and client application logs and identify the root cause of errors
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Perform advanced troubleshooting of products and embedded partner applications
- You have strong written and verbal communication abilities and can work with both technical and non-technical audiences
- You have hands-on history mentoring more junior unit members to deepen their technical expertise and drive outcomes for the business and customers
Skills & Tools Mentioned
- Communication
- Java
- Javascript
- Python
Frequently Asked Questions
Is this Enterprise Technical Support Engineer role remote?
Yes — 100% remote. Work from anywhere in Remote.
Employment type for this Enterprise Technical Support Engineer job?
full time. Ideal for remote professionals.
What skills are needed for this Enterprise Technical Support Engineer role?
Key skills include Communication, Java, Javascript, Python. These are core to succeeding in this role.
How to apply?
Click Apply Now above. Rolling interviews.
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